Shipping policy

Thank you for shopping with A Lovely Everyday. We carefully prepare each order so it leaves us correctly packed, protected, and ready for its trip to you.

This policy applies to orders placed directly through A Lovely Everyday at alovelyeveryday.com. Orders placed through Etsy, Faire, or another marketplace may also be subject to that platform’s applicable shipping and transaction processes.

Processing Time

A Lovely Everyday orders are generally prepared for shipment within 7–14 business days.

Processing time is the time between placing your order and when your package is handed to the shipping carrier. It does not include carrier transit time.

Business days do not include weekends or holidays.

Some orders may ship sooner. During launches, high-volume periods, holidays, special releases, preorders, or other circumstances identified before purchase, a different processing timeframe may apply. When a different timeframe applies to a particular product or order, we will provide that information where reasonably appropriate.

If We Need More Time

We make shipping-time estimates based on what we reasonably expect to be able to fulfill.

If we learn that we cannot ship your order within the stated timeframe, we will notify you and provide the appropriate options to continue waiting for the order or cancel the affected unshipped merchandise for a refund, as required by applicable law.

We will not silently hold an order beyond its promised shipment timeframe without addressing the delay.

Where Orders Ship From

Orders are shipped from Texas, United States.

Available shipping destinations and methods are determined by the options available to you at checkout.

Shipping Rates

Shipping charges, when applicable, are calculated at checkout based on factors such as your order, destination, and available shipping method.

Any free-shipping offer, promotional shipping rate, or other shipping incentive will apply only when the applicable terms are met and the offer is displayed or otherwise communicated for your order.

Delivery Estimates

Carrier transit begins after your order has completed processing and has been handed to the carrier.

Any delivery date or transit window shown at checkout, in a shipping confirmation, or by the carrier is an estimate rather than a guaranteed delivery date, unless expressly stated otherwise.

Carrier delivery timing can be affected by weather, service disruptions, holidays, destination conditions, transportation delays, and other events that occur after shipment.

Tracking

When tracking is available for your shipping method, you will receive tracking information after your order ships.

Tracking information may not update immediately after a shipping label is created or a package is transferred to the carrier. If tracking has not updated as expected or appears unusual, please contact Customer Care & Contact and we can help determine the appropriate next step.

Shipping Addresses

Please review your shipping address carefully before submitting your order.

If you notice an address error before your order ships, contact us through Customer Care & Contact as soon as possible. We will make a reasonable effort to correct the address when we are able to do so, but changes cannot be guaranteed once an order has entered fulfillment or been transferred to the carrier.

Responsibility for resolving an address problem depends on how the error occurred.

If A Lovely Everyday made the addressing or fulfillment error, we will take responsibility for correcting it.

If an order was shipped to the address provided by the customer and that address was incorrect or incomplete, additional shipping costs or other limitations may apply when correcting or reshipping the order.

Returned-to-Sender Packages

A package may be returned to us because of an incomplete or incorrect address, failed delivery attempts, refusal, carrier processing, or another delivery issue.

If a package is returned to A Lovely Everyday, we will review the reason for the return and contact you when additional information or action is needed.

If the return resulted from an incorrect or incomplete address provided with the order, additional shipping charges may apply before the order can be sent again.

If the return resulted from an error by A Lovely Everyday, we will correct the issue without charging you additional shipping costs for our error.

Delayed or Potentially Lost Packages

If your tracking shows an unusual delay or your package appears to be lost in transit, please contact Customer Care & Contact.

Depending on the circumstances, we may ask you to:

Confirm the shipping address
Review the most recent tracking information
Allow an appropriate amount of time for a delayed scan or carrier movement
Assist with information needed for a carrier inquiry or claim

We may also contact the carrier or help determine whether a carrier search, claim, replacement, refund, or another resolution is appropriate.

A Lovely Everyday does not use a blanket rule that every carrier delay automatically becomes the customer’s responsibility. We will review the circumstances and help make the next step clear.

Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please first check the delivery area, mailbox, parcel locker, household members, building office or mailroom, and other places where a carrier may have left the package.

If it still cannot be located, contact Customer Care & Contact.

We may ask you to confirm delivery details or assist with a carrier inquiry. A carrier’s delivered status is useful information, but it does not by itself determine how every delivery issue will be resolved. We will review the available information and circumstances before determining the appropriate next step.

Transit Damage

If your package or product arrives damaged, please contact Customer Care & Contact as soon as reasonably possible.

Please retain the product and shipping packaging while we review the issue.

We may ask for:

Your order number
Clear photos of the damaged product
Photos of the shipping box or mailer
Photos of protective packaging
Photos of visible damage to the outside of the package
Other information reasonably needed to evaluate the damage

These materials can help us understand what happened and, where appropriate, support a carrier claim.

Damaged merchandise is handled separately from an ordinary preference return under our Returns & Exchanges Policy.

Preorders, Upcoming Products, and Special Releases

Products offered as preorders, upcoming releases, made-to-order products, or other special releases may have a processing or shipment timeframe that differs from our standard 7–14 business-day processing period.

When a different timeframe applies, the applicable product page, offer, or order information should identify it.

If your order contains both currently available products and products with a later shipment date, the order may be held and shipped together unless we state otherwise or arrange a different shipment.

If a preorder or special-release shipment is delayed beyond the timeframe we provided, we will communicate the delay and provide any delay or cancellation options required by applicable law.

Order Changes and Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible.

We will make a reasonable effort to accommodate requests before an order has entered fulfillment, but changes and cancellations cannot be guaranteed once processing has begun.

Once an order has shipped, it cannot be canceled. If the merchandise is otherwise eligible, our Returns & Exchanges Policy may apply after delivery.

Purchases Made Through Other Channels

Etsy

For orders placed through Etsy, please begin with the applicable Etsy order and messaging process when the issue relates to that marketplace transaction. This helps keep shipping information, communications, and applicable marketplace protections connected to the original order.