FAQs | A Lovely Everyday

Welcome to A Lovely Everyday. Below are answers to common questions about our products, paper, orders, shipping, returns, and ways to work with us.

Still need help? Visit Customer Care & Contact and choose the route that best matches what you need.

Products & Paper

What kind of products do you sell?

A Lovely Everyday offers premium stationery, paper goods, writing tools, and everyday creative companions. Our assortment may include notebooks, Traveler’s Notebook-compatible inserts, covers, folders, stickers, fountain pens, fountain pen ink, watercolor paper notebooks, and creative accessories.

What size are your notebooks?

Many of our current notebooks are made in Standard Traveler’s Notebook size: 110 × 210 mm (approximately 4.33 × 8.27 inches).

Our assortment will expand over time, so always check the individual product page for exact sizing and compatibility.

Do your notebooks fit a Standard Traveler’s Notebook?

Many current notebook styles do. Check the individual product page for exact size and compatibility before ordering.

What paper types do you offer?

Our paper collections may include Cosmo Air Light, Tomoe River Paper, Watercolor Paper, and other papers selected for particular writing or creative uses.

Visit the A Lovely Everyday Paper Guide and individual Care & Use guides for more detailed help choosing the paper that best fits how you write, draw, paint, plan, or document everyday life.

Are your notebooks fountain pen friendly?

Many are, particularly notebooks made with Cosmo Air Light or Tomoe River Paper.

Performance can vary by ink, nib, writing pressure, paper batch, and how much ink is placed on the page, so review the individual product page and related paper guide for the best pairing guidance.

What should I know about Cosmo Air Light paper?

Cosmo Air Light is known for showing fountain pen ink with character, including shading and sheen.

Some inks may take longer to dry, particularly with broader or wetter nibs. See the Cosmo Air Light Care, Use & Ink Pairing Guide for more detailed guidance.

What should I know about Tomoe River Paper?

Tomoe River Paper is very thin, lightweight, and fountain pen friendly. It can show ink beautifully while developing a soft, crinkly character with use.

Wet inks, broader nibs, or heavy swatching can behave differently than ordinary writing, so see the Tomoe River Care, Use & Ink Pairing Guide for guidance.

What can I use the watercolor notebooks for?

Our watercolor notebooks are designed for watercolor and other compatible creative media such as gouache, watercolor pencils, colored pencils, sketching, ink washes, and light mixed media.

Check the individual product page for exact paper specifications.

Orders

Can I change my order after placing it?

We cannot guarantee changes after an order is submitted.

If you notice an issue, visit Customer Care & Contact as soon as possible and include your order number. If the order has not yet been processed, packed, or shipped, we will do our best to help.

Can I cancel my order?

We cannot guarantee cancellation after an order is submitted.

Use Customer Care & Contact as soon as possible. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

I entered the wrong shipping address. What should I do?

If the order has not shipped, we will do our best to update it. Once an order has shipped, available options depend on the carrier and the circumstances.

I bought through Etsy or Faire. Where should I get order help?

For transaction-specific support, use the order-support flow on the marketplace where the purchase was placed so your request stays connected to the original transaction.

For general product questions, you can still use A Lovely Everyday Customer Care.

Shipping & Delivery

Where do you ship from?

Direct A Lovely Everyday orders ship from Texas.

How long does it take to process my order?

Our standard processing window is 7–14 business days unless a product page or order communication states otherwise.

Business days do not include weekends or holidays.

Processing time is separate from carrier transit time.

How long does shipping take?

Carrier transit begins after your order has finished processing and ships.

The delivery estimate shown at checkout or in your shipping confirmation is a carrier estimate and may change because of weather, holidays, service disruptions, or other circumstances outside normal processing.

Will I receive tracking information?

Yes. When tracking is available, you will receive it with your shipping confirmation.

Some carriers may take time to display the first scan after the shipping label is created.

My package says delivered, but I don’t see it. What should I do?

Check the usual delivery areas around your address, with household members or building staff, and with the carrier when appropriate.

If you still cannot locate it, visit Customer Care & Contact and we will help you determine the most useful next step.

What if my package is lost, delayed, or damaged in transit?

Use Customer Care & Contact and include your order number plus any relevant carrier information.

For visible transit damage, please keep the product and packaging and include clear photos so we can review what happened and determine the appropriate next step.

Returns & Exchanges

Do you accept returns or exchanges?

Eligible unused merchandise may qualify for store credit or exchange under the current A Lovely Everyday Returns & Exchanges policy.

Eligibility, timing, exclusions, and return-shipping requirements are governed by that policy, so please review the full Returns & Exchanges policy before sending anything back.

What if my item arrives damaged, defective, or incorrect?

Damage, defects, and incorrect items are handled separately from ordinary preference returns.

Use Customer Care & Contact promptly and include your order number, a description of the issue, and clear photos of the item and packaging where helpful.

What is the Paper Fit Promise?

The Paper Fit Promise is a separate customer-care program for certain qualifying paper-fit situations.

It is not the same as an ordinary return or a product defect. If you think a qualifying paper may not be the right fit, use the Paper Fit Help route in Customer Care for guidance.

Discounts & Promotions

Do you offer a first-order or subscriber offer?

A Lovely Everyday may offer a current welcome incentive for newsletter subscribers.

The active code, expiration, eligibility, and terms are shown in the signup or welcome experience whenever an offer is available.

My discount code isn’t working. What should I do?

Check the code spelling, expiration, eligibility, minimums, and whether it can be combined with other offers.

If it still does not work, use Customer Care & Contact before completing your purchase.

Can a discount be applied after I place an order?

Promotional codes generally cannot be applied retroactively after checkout unless the specific offer terms state otherwise.

Product Care & Use

How should I store notebooks and paper goods?

Keep paper goods in a cool, dry environment away from direct sunlight, excess moisture, and extreme heat.

For material-specific guidance, visit our Care & Use resources.

Will fountain pen ink dry quickly on every paper?

No. Drying time depends on the paper, ink, nib size, flow, and how much ink is placed on the page.

Papers designed to showcase ink can require more drying time than highly absorbent paper.

Can I use markers in your notebooks?

It depends on the marker and paper.

Ghosting, show-through, or bleed-through can vary significantly. Test unfamiliar combinations carefully before using them extensively.

Can I watercolor in regular writing notebooks?

Regular writing papers are not designed for heavy wet-media use.

For watercolor, gouache, and similar media, choose a notebook specifically made with watercolor paper.

Wholesale, Creators & Partnerships

Do you offer wholesale?

Yes. A Lovely Everyday wholesale ordering is available through Faire.

Visit our Wholesale page to learn more and continue to our current Faire assortment.

Do you work with creators?

Yes.

Visit Creator Collaborations for creative collaboration opportunities and Affiliates & Creators for the current affiliate pathway.

What if I represent a company, organization, event, or other partner?

Use the dedicated Partnerships, Sponsorships, Wholesale, or Press & Media route so your inquiry reaches the right program.

Contact

How can I contact A Lovely Everyday?

Visit Customer Care & Contact and choose the route that best fits your question.

Order Help, Returns & Exchanges, Paper Fit Help, Shipping & Delivery, Product & Paper Help, and Work With Us each have dedicated pathways, with a general contact form available when none of those quite fit.

We do not publish a guaranteed response-time promise. Requests are handled as thoughtfully and promptly as practical based on the type of request and current volume.