FAQs
Frequently Asked Questions
Welcome to A Lovely Everyday. Below are answers to a few common questions about our notebooks, paper goods, shipping, and shop policies.
Still need help? We’d be happy to hear from you. Please contact us at admin@agb-brands.com.
Products & Paper
What kind of products do you sell?
A Lovely Everyday offers premium stationery and paper goods designed to make ordinary moments feel a little more beautiful.
Our shop may include notebooks, Traveler’s Notebook-compatible inserts, covers, folders, stickers, fountain pens, fountain pen ink, watercolor paper notebooks, and creative accessories.
What size are your notebooks?
Many of our notebooks are designed to fit the Standard Traveler’s Notebook size.
Our standard notebook size is:
110 × 210 mm
Approximately 4.33 × 8.27 inches
Please review each product listing carefully, as sizing may vary by product.
Do your notebooks fit a Standard Traveler’s Notebook?
Yes, many of our notebooks are designed to fit a Standard Traveler’s Notebook setup.
Please check the product description before purchasing to confirm compatibility.
What paper types do you offer?
Depending on availability, we may offer notebooks made with:
Cosmo Air Light Paper
A beautifully smooth, fountain-pen-friendly paper known for showing off ink color, shading, and sheen.
Tomoe River Paper
A beloved thin, lightweight, fountain-pen-friendly paper with a soft, crinkly feel.
Watercolor Paper
A thicker textured paper designed for watercolor, gouache, pencils, mixed media, and creative play.
Are your notebooks fountain-pen friendly?
Many of our notebooks are fountain-pen friendly, especially those made with Cosmo Air Light or Tomoe River paper.
Please check each product description for paper details and suggested use.
What should I know about Cosmo Air Light paper?
Cosmo Air Light is a premium paper loved by many fountain pen users because it can beautifully showcase ink color, shading, and sheen.
Because of these qualities, some inks may take longer to dry on Cosmo Air Light paper. We recommend allowing extra drying time, especially when using fountain pens, heavy ink flow, or highly saturated inks.
Do you include blotter paper?
Some notebooks may include blotter paper, especially if noted in the product listing.
Please check the individual product description to see whether blotter paper is included.
What should I know about Tomoe River Paper?
Tomoe River Paper is known for being thin, lightweight, smooth, and fountain-pen friendly. It may feel more delicate than standard notebook paper and often develops a lovely crinkly texture with use.
What can I use the watercolor notebooks for?
Our watercolor notebooks are lovely for:
- Watercolor paints
- Gouache
- Watercolor pencils
- Colored pencils
- Sketching
- Ink washes
- Light mixed media
- Creative journaling
Please check each listing for paper weight and product details.
Orders
Can I change my order after placing it?
We cannot guarantee order changes after an order has been placed.
If you notice an issue with your order, please contact us as soon as possible at admin@agb-brands.com. If your order has not yet been processed, packed, or shipped, we will do our best to help.
Can I cancel my order?
We cannot guarantee cancellations once an order has been placed.
If you need to request a cancellation, please contact us as soon as possible. Once an order has been processed, packed, or shipped, it cannot be canceled.
I entered the wrong shipping address. What should I do?
Please contact us immediately at admin@agb-brands.com.
If your order has not yet shipped, we will do our best to update the address. However, we cannot guarantee changes once an order has been processed.
A Lovely Everyday is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.
Do you offer gift notes?
At this time, we do not offer gift notes.
If gift notes are available, please include your message during checkout or contact us as soon as possible after placing your order.
Shipping
Where do you ship from?
All orders ship from Texas.
Where do you ship?
At this time, we ship to the United States / the United States and select international destinations.
Please review available shipping options at checkout.
How long does it take to process my order?
Orders are typically processed within 2–5 business days.
Processing time does not include weekends, holidays, or carrier transit time.
During launches, sales, holidays, or high-volume periods, processing may take a little longer.
How long does shipping take?
Once your order has shipped, standard U.S. delivery is typically estimated at 3–7 business days, depending on your location and the shipping carrier.
Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.
Will I receive tracking information?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking information, when available.
Please allow up to 24–48 hours for tracking updates to appear.
My package says delivered, but I don’t see it. What should I do?
First, please check:
- Around your porch, mailbox, mailroom, or package area
- With household members or neighbors
- With your local carrier or post office
If the package is marked delivered, the shipping carrier is usually the best first point of contact.
You are also welcome to contact us, and we’ll do our best to help guide you through the next steps.
What happens if my package is lost, delayed, or stolen?
Once a package has been handed to the shipping carrier, delivery timing and handling are outside of our control.
A Lovely Everyday is not responsible for lost, delayed, or stolen packages after they have been accepted by the shipping carrier or marked as delivered.
Returns & Refunds
Do you accept returns?
At this time, we do not accept returns.
All sales are final unless otherwise stated.
Do you offer refunds?
We do not offer refunds for change of mind, ordering the wrong item, incorrect size selection, duplicate purchases, or buyer’s remorse.
Please review all product descriptions, photos, sizes, and details carefully before purchasing.
Do you offer exchanges?
We do not offer exchanges at this time.
If you have questions about paper type, notebook size, page count, color, or compatibility before ordering, please contact us. We’re happy to help you choose.
What if my item arrives damaged, defective, or incorrect?
Please contact us within 3 business days of delivery at admin@agb-brands.com.
Include:
- Your order number
- A brief description of the issue
- Photos of the item
- Photos of the packaging
We’ll review the issue and determine the best next step, which may include a replacement, shop credit, or refund at our discretion.
Discounts & Promotions
Do you offer a first-order discount?
Yes. Customers who join our email list may receive a welcome discount, when available.
Please check the newsletter signup form or welcome email for the current offer and discount code.
My discount code isn’t working. What should I do?
Please check that:
- The code is entered exactly as shown
- The code has not expired
- Your order meets the promotion requirements
- The item is eligible for the discount
- The code is not being combined with another discount, unless allowed
If you still need help, contact us at admin@agb-brands.com before placing your order.
Can discounts be applied after I place an order?
Discounts cannot be applied retroactively to previous purchases.
Please make sure your discount code is entered and applied before completing checkout.
Product Care & Use
How should I store my notebooks and paper goods?
We recommend storing notebooks and paper goods in a cool, dry place away from direct sunlight, moisture, and extreme heat.
Will fountain pen ink dry quickly on all papers?
Drying time depends on the paper, ink, nib size, and amount of ink used.
Premium fountain-pen-friendly papers, such as Cosmo Air Light and Tomoe River, may require longer drying time because they are designed to let ink sit beautifully on the page rather than absorb quickly.
Can I use markers in your notebooks?
It depends on the marker and paper type.
Some markers may ghost, bleed, or show through. We recommend testing your preferred writing tools on a small area or back page first.
Can I watercolor in regular notebooks?
Regular writing notebooks are not designed for heavy watercolor use.
For watercolor, gouache, or wet media, we recommend using our watercolor paper notebooks or products specifically designed for wet media.
Collaborations & Wholesale
Do you offer wholesale?
At this time, wholesale is available by inquiry.
For wholesale questions, please contact us at admin@agb-brands.com.
Do you collaborate with artists, writers, or creators?
We love thoughtful collaborations that align with the spirit of A Lovely Everyday.
For collaboration inquiries, please contact us at admin@agb-brands.com with a short introduction and any relevant links.
Contact
How can I contact you?
You can contact us at:
admin@agb-brands.com
Please include your order number if your message is about a purchase.
We do our best to respond within 1–2 business days.
Thank you for visiting A Lovely Everyday. We’re so grateful you’re here, and we hope our shop helps you create a little more loveliness in your everyday routines.