CUSTOMER CARE

Returns & Exchanges

We do our best to describe each product clearly so you can choose with confidence. When something doesn’t go as expected, we want the next step to be clear and reasonable.

Preference returns

Changed your mind, or chose the wrong color, size, or paper? Eligible, non-customized products may be considered for return when you contact us within 14 calendar days of delivery and the item is returned in eligible condition. Approved preference returns are resolved through store credit or exchange.

Unless A Lovely Everyday made an error or the item arrived damaged or defective, the customer is generally responsible for return shipping.

Damage, defects, and incorrect items are different. Those issues are handled separately from an ordinary preference return.

Damaged, defective, or incorrect

If your order arrives damaged, defective, or different from what you ordered, contact us with your order number, a short description, and clear photos. We’ll review the issue and determine the appropriate resolution.

Customized or specially produced items

Customized, personalized, made-to-order, or otherwise specially produced products are generally not eligible for ordinary preference returns unless they arrive damaged, defective, or incorrect.

Ink and consumables

Opened inks and other consumable products are generally not eligible for ordinary preference returns for product-integrity reasons. Damage, defects, and incorrect items are still handled through customer care.

Final Sale

Products specifically identified as Final Sale are not eligible for ordinary preference returns or exchanges. Applicable legal rights and genuine damage, defect, or fulfillment issues remain separate.

Where you purchased matters

  • A Lovely Everyday / Shopify

    Use our Customer Care route for direct orders.

  • Etsy

    For Etsy transactions, use Etsy’s order and messaging flow so the request remains connected to the marketplace transaction.

  • Faire

    Wholesale orders follow the applicable Faire wholesale transaction process and are not eligible for the retail Paper Fit Promise.

Consumer rights vary by location. Where applicable law provides broader rights or remedies, those rights remain available.

NEED A LITTLE HELP?

Please reach out before you give up on something.

Sometimes what looks like a return issue is really a paper-pairing or product-use question. We’ll help make the next step clear.

CONTACT A LOVELY EVERYDAY