CUSTOMER CARE
Paper Fit Promise
A quiet customer-care program for a qualifying paper that was reasonably and lightly tested but turns out not to be the right fit for the way you write.
- Claim windowContact A Lovely Everyday within 14 calendar days of delivery.
- Eligible purchasesQualifying retail purchases made directly from A Lovely Everyday or through our Etsy shop. Wholesale purchases are excluded.
- EvidenceClear photos are the standard evidence. Video may be requested or helpful when it clarifies the paper behavior.
- TestingThe product should have been reasonably tested for paper fit—not substantially used as an ordinary completed notebook.
- FrequencyOne approved Paper Fit claim per paper family per customer, lifetime.
- ReturnAn approved claim requires return of the tested product. The customer is responsible for return shipping.
- DispositionUsed returned products are never resold. They may be used internally for testing, staging, education, or photography, but customer writing will never be made publicly visible.
- ResolutionApproved claims are resolved through exchange or store credit. Genuine product defects are handled separately.
The Paper Fit Promise is not a satisfaction or money-back guarantee and is not presented as a product warranty.
Start with Customer Care